Tex Rees currently heads eCOGRA’s responsible gambling initiatives and dispute mediation service. She joined eCOGRA in 2003 with more than 15 years of management and customer relations experience in both land-based and online gaming businesses behind her.
Rees established eCOGRA’s Responsible Gambling Requirements, and continues to ensure they are correctly implemented across well over 130 leading online gambling websites and mobile operations. She has organised and hosted various underage and responsible gambling training programs for eCOGRA certified operators. Rees has also been responsible for coordinating and motivating industry efforts which ultimately resulted in the International Responsible Gambling Code.
As eCOGRA’s Fair Gaming Advocate, Rees has mediated thousands of player disputes originating from eCOGRA certified casinos and poker rooms. Her intimate knowledge of, and dedication, to the subject earn her an impressive record of resolving most cases in 72 hours or less.
Prior to joining eCOGRA, Rees managed customer relations for software developer LiveBet Online, where she was the primary point of contact for clients regarding development and operational issues. Responsibilities included interpreting client needs to develop a software solution and overseeing the installation, testing and training of the platform. Prior to that, Rees managed a staff of 40 administrative and call center employees for SuperBet, which ultimately became South Africa’s first online gambling operation. While there, she managed customer dispute resolution, established a customer care protocol and oversaw its implementation. Rees also assisted in wagering software development and testing for SuperBet and served as a liaison to the Gaming Board regarding compliance issues.