Mediation is a voluntary process structured by eCOGRA as it deems most suitable after consideration of the circumstances of each dispute. eCOGRA acting as mediator facilitates the resolution of disputes; eCOGRA does not act as arbitrator, nor does it make decisions binding on either party to the dispute. eCOGRA may at any time, at the absolute discretion of its directors, terminate the mediation process and is under no obligation to assist either party in any other form of dispute resolution.

By using our mediation service you agree that you have no entitlement to claim in respect of the mediation outcome. Accordingly, eCOGRA accepts no liability for any loss, damage, loss of opportunity or inconvenience arising from any dispute between a player and a casino or poker room, the failure of a party to comply with the mediation process and/or any agreement reached between the parties, or the conduct of eCOGRA in relation to the dispute.